1up USA Trainer FAQ

MY TIRE SQUEAKS/SLIPS. Often times the tire squeaks or slips simply because there is oil or grime on it from outdoor riding.  Often Windex works best for removal.  Simply wipe the tire and aluminum roller with Windex and the problem should stop.  Another main cause is the brand of tire.  Extremely soft tires such as Michelins, Continentals, or some Bontragers are so soft, they will squeak or slip and eventually start to shred!  You should not use these tires on trainers.  Any inexpensive, hard rubber compound tire will work.  Your local bike shop should help or we do offer tires on our website.   http://www.1upusa.com/1upusatires.htm

HOW TIGHT SHOULD I SET THE ROLLER? The roller should only be tight enough to keep the wheel from slipping.  The best way to test this is to hold the tire with one hand and hold the trainer roller with the other.  Try turning the wheel without allowing the roller to turn.  You will always be strong enough to move the wheel but you can feel how much effort it takes to do so. 

SHOULD I USE THE SKEWER YOU PROVIDE? There are so many different types of skewers on the market, it is hard to know if your skewer will work or not.  The skewer we send has tapered ends to fit perfectly in the trainer cups.  To switch out your skewer, simply flip the handle and unscrew the nut.  Slide your skewer out and slide ours in its place.  The rear wheel will not come off and nothing will fall apart as long as you don't move the bike while the skewer is out.

HOW CAN I CHANGE THE RESISTANCE? Changing gears is the way you change the amount of resistance you wish to feel.  You can, however change the overall level of resistance from the trainer.  The trainer comes in the lowest setting (balls in the inner pockets).  You can increase the resistance by moving the balls to the outer pockets.  You can increase the resistance more by adding 3 more balls for a total of 6 balls.  Click on our instructions link for more explanation: http://www.1upusa.com/1uptrainerinstructions.htm

IS THE TRAINER AVAILABLE IN STORES? Our trainer is only available through our website.  We do not have dealers or distributors.  This allows us to offer a quality product at a competitive price.